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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi fires head of R&D, Wolfgang D"urheimer

According to Car and Driver, citing a report in Germany's Der Spiegel magazine, Audi has fired Wolfgang Dürheimer, the brand's head of research and development.
Dürheimer had originally signed on as Audi's R&D boss in September 2012. Prior to that, he had served as the head for both Bentley and Bugatti, and was formerly the development chief at Porsche (where he is credited with helping get the original Cayenne into production, a move that ushered a new era of profitability for the company). Dürheimer moved to Audi following a management shakeup within the Volkswagen Group in mid-2012.
During his time at Bentley, Dürheimer spearheaded the brand's efforts to launch an SUV. But at Audi, he reportedly quickly put a stop to costly projects such as the R8 E-Tron and the rotary range-extender engine for the A1 E-Tron. Furthermore, Car and Driver reports that Dürheimer shuffled the reporting structure within the brand's design department, and that VW Group CEO Martin Winterkorn had apparently disagreed with him several times on the styling direction for the brand.

New Audi TT likely headed for Geneva reveal

Between the Consumer Electronics Show and the Detroit Auto Show, Audi is creating plenty of buzz lately for its upcoming third-generation TT. Fortunately, we won't have to wait too much longer to see the next Audi TT, though, as Autocar reports that the coupe will make its big debut at the Geneva Motor Show.
In speaking with Audi's technical chief Ulrich Hackenberg, the article states that the 2015 TT will first be revealed in March before going on sale later in the year. Previewed by the Allroad Shooting Brake Concept (shown above), it isn't that hard envisioning what the new TT could look like: ditch the shooting brake roofline, tall ride height and obvious conceptual design cues. Of course, if this styling is more your thing than the two-seater TT, Hackenberg left open the possibility of a TT Allroad or even a TT-based crossover.