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Cadillac recalls 17,500 SRX CUVs in Canada

When reporting on recalls, Autoblog generally tries to focus on the US market. However, a recent campaign in Canada seems important enough to be worth mentioning because it could eventually affect American drivers. General Motors is repairing 17,481 Canadian examples of the Cadillac SRX from the 2010-2015 model years because of the possibility of a loose nut in the rear suspension. For the moment, the automaker hasn't yet announced whether the CUV in the US would require a similar campaign.
The notice was dated September 18, 2014, on the website for Transport Canada, similar to the National Highway Traffic Safety Administration in the US. It says, "the rear suspension toe link jam nuts" might not have been sufficiency tightened, which could allow a rear wheel to turn "inboard or outboard" while driving. If this happens, it could cause a sudden change in handling. Canadian Cadillac dealers are inspecting the parts and replacing the toe link if necessary.
This campaign isn't listed on the GM's running recall tally from September, which includes exported models, but it does list four other campaigns for the SRX this year - three in this range of years and one for the 2004-2006 model. Autoblog reached out to the company to ask about the possibility of this recall expanding to the US and were told "We have not publicly announced US recalls" for the issues affecting the SRX. The New York Times was given a similar quote. Scroll down to read the notice from Transport Canada.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

J.D. Power study sees new car dependability problems increase for first time since 1998

For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three years from 41,000 respondents.
Looking at first-owner cars from the 2011 model year, the study found an average of 133 problems per 100 cars (PP100, for short), up 6 percent from 126 PP100 in last year's study, which covered 2010 model-year vehicles. Disturbingly, the bulk of the increase is being attributed to engine and transmission problems, with a 6 PP100 boost.
Interestingly, JDP notes that "the decline in quality is particularly acute for vehicles with four-cylinder engines, where problem levels increase by nearly 10 PP100." Its findings also noticed that large diesel engines also tended to be more problematic than most five- and six-cylinder engines.