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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

VW announces recall of 26,000 2014 models with 1.8T engines

Volkswagen has followed up on a stop-sale order from earlier this month, announcing a voluntarily recall of 26,400 vehicles that are powered by the brand's 1.8-liter, turbocharged four-cylinder engine. The new mill replaced the despised 2.5-liter five-cylinder in the Jetta, Passat, Beetle and Beetle Convertible last year. Weirdly, though, of the 26,452 units covered in the recall, only 1,655 are customer vehicles.
According to VW, the affected models were built between February 1 and April 6 of this year, and feature bad O-ring seals in the transmission oil cooler. Apparently, the faulty O-rings could cause a fluid leak, as they won't seal between the oil cooler and transmission. VW is blaming a material change from a supplier for the problem.
There have been no fires, injuries, accidents or fatalities relating to this issue, which VW will be fixing free of charge. Customers will need to report to dealers to have the O-rings replaced.

Production Volkswagen Taigun crossover caught in patent filing?

Volkswagen brought an angular, bulldog-like small crossover concept called Taigun to the São Paulo motor show last year, claiming that it wanted to gauge interest in the design before making a decision about production. If a new report with alleged leaked patent images is to be believed, then, interest must have been pretty high.
China's Auto.Sohu.com has published this group of Taigun images, claiming that they have been sourced from the Chinese patent office and that the subcompact VW utility based on the Up! has been cleared for production.
If all of that is true, and if these images are representative of the final product, you'll see that designers haven't done much to alter the concept car's appearance. Comparing, shot for shot, with the images we have from Brazil, we see that even small details like roof rack-mounted lights and exhaust tips integrated in the rear fascia have been carried over. Take a closer look for yourself in the attached galleries.