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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

VW Golf Sportsvan succeeds Golf Plus in Frankfurt

Just ahead of this week's Frankfurt Motor Show, Volkswagen has announced the world premiere of its Golf Sportsvan, a near-production concept that succeeds its Golf Plus. VW describes this compact family car as "one of the most versatile vehicles of the compact class," noting that it offers a mix of hatchback and minivan features in a sporty package.
That sportiness comes from the Sportsvan's styling (perhaps more sleek wagon than minivan) and performance features it shares with the Golf GTI - including the XDS+ electronic differential lock, which is integrated into the Electronic Stability Control system to improve agility. At the same time, the Sportsvan's six engine options, which include a turbodiesel, are up to 19-percent more fuel-efficient than their predecessors.

Volkswagen New Midsize Coupe Concept is an aspirational Jetta

Meet the Volkswagen baby CC. Okay, that's not really it's name (VW calls it the New Midsize Coupe Concept), but this sleek, four-door coupe draws more than a little inspiration from the CC while riding on VW's MQB platform.
It's a looker, we think, and is an eye-pleasing departure from the bland styling of the current Jetta. The sleeker front end is complemented by a wider body overall (it's wider than a Passat), while the more sporting roofline and the sharp rear fascia gives the New Midsize Coupe a decidedly sporting character. LED head- and taillights add a bit more personality to this already stylish design.
Thanks to its 2.0-liter, turbocharged four-cylinder, it should get along rather sportingly, as well. The run to 62 miles per hour takes just 6.5 seconds thanks to the 217 horsepower on offer. A seven-speed dual-clutch automatic is also fitted, and contributes to an estimated 37 miles per gallon.