Bill Kay Buick GMC / Villa Park, Illinois

Rating: ★

14 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 2300 Ogden Ave, Villa-Park

Postal code: 60515

Phone: (630) 969-0022

Categories:

New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Leasing

Payment:

discover, master card, visa

Services/Product offered:

Auto Parts

Open hours:

Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 7:00 pm

Brands:

Acadia, Buick, Canyon, Chevrolet, Chrysler, Enclave, Ford, Gmc, Honda, LaCrosse, Nissan

Extra phones:

(630) 696-0022(630) 297-4672

Reviews:

Nice Salesman But Horrible Help

We went in for help on buying a luxury SUV and this was our 3rd Buick dealership. The first 2 had cars we liked but they sold by the time we went to purchase. Our salesman at Bill Kay was very nice and was so determined to get us in the brand new car the night of. We wanted to sleep on it but he was gonna lower the price to get it gone tonight. The finance team was not good. They dont follow their advertising online.... view more If u have any problems with credit, down payment, they dont follow what they say they will do. FALSE ADVERTISING

m621 / 7/4/2013

Definition of scummy car salesman

I would like to share my disgust that I have with Bill Kay Buick GMC. A couple weeks ago I contacted Bill Kay to see if they could help in a difficult situation we have into getting a car. I explained my very situation in great detail right here on this very contact page. I was contacted by a Kevin who asked me to call him back. I never got a chance between work, family, etc. I was then contatced by the ""sales manag... view moreer"" Tim that he would (email & voicemail) go over my file with Kevin and see if they could help. I didn`t here anything for a day or so. I then emailed Tim and asked if they could help. I received a rude voicemail the next day from Kevin acting as if he called me multiple times attempting to help us and to just come in to work out a deal. I then called Kevin and left him a voicemail to ask if a deal could really be done as we have been jerked around by a ton of dealerships claiming to be able to help in our difficult situation. Kevin called me back a half an hour later with almost no knowledge of my story or my already explained difficulties. He asks how much we have to put down when I already told them $500, but that is no longer good enough ""because a couple months back it changed to $ 1000."" Why does the sign say in the window of the actual dealership $500 down Everybody drives? Kevin then explains he has to talk with Tim to see if a deal could get done and would get back to me in a few minutes. This was on Friday evening and I have yet to here back from Kevin and it is now Sunday morning. I understand our particular situation is difficult to get a deal done on any car purchase, but don`t yank my chain. If you can`t do it just be upfront I would have really understood. Instead Bill Kay wasted my time and effort, got our hopes up and wasn`t able to come through. On top of all that your employees were rude, cocky and disrespectful. I think the real Bill Kay would be genuinely disappointed in the service you provided. If I ran my business on lies and misleading customers we wouldn`t have be in business for 96 years and running.

Eddie2474 / 9/11/2011