Mr. Tire Auto Service Centers / Woodlawn, Maryland

Rating: ★

Auto Repair & Service, Tire Dealers

Address: 1838 Liberty Rd, Woodlawn

Postal code: 21784

Phone: (410) 552-5077

We Guarantee The Lowest Total Tire Price! On The Rim & Out The Door?® Pricing. The No Hassle Buying Experience.

On The Rim & Out The Door?® is our revolutionary pricing policy. A traditional tire dealers tire prices do not include installation. On average, this costs $68 extra on a set of four tires. We include all necessary installation services in our tire prices. This includes: Mounting & Balancing, Valve Stems, Tire disposal, Transfer of the tire pressure monitoring system (a safety feature on newer vehicles), Alignment Check, Free Lifetime Rotations and our 30 day price and ride guarantee. Each day we shop our competitor?ˆ™s stores and, if necessary, we?ˆ™ll adjust our prices to insure they are the lowest TOTAL prices in the area. Product for product, quality for quality, service for service. If you find a better price on tires or automotive service, we guarantee to beat the competitor`s price before you buy. If, within 30 days of your purchase, you find the exact same tire or automotive service`s TOTAL price advertised for less than ours, we?ˆ™ll refund the difference.

Reviews:

Bait and Switch, poor customer service

After a lot of research on the net we settled upon a basic economy tire for our car. Verified the tires were in stock and correct, made an appt. and dropped the car off at 6pm, went out to have a bite while they were putting on the new tires and doing an alignment. Got a call that they didn`t actually have the right tires for our Contour and the only ones in stock that would fit were $157.00 per tire. This rather th... view morean the 70.00 basic tire we had agreed upon. After a lot of haggling we got to a point where ""for our inconvenience"" they would offer the more expensive tires at at the buy 3 get 1 free price and drop the alignment to get the price closer to what we were expecting. So we agreed to the new quote. When we picked up the car they first apologized for completely breaking two of the hub center covers but ""they were old"". Upon checking the receipt and tires later we realized that these were not the newer tires they had presented and after research on the net again saw that they charged us the regular prices for these 4 tires. I guess our inconvenience as well as the agreed upon tires had both vanished. Called them this morning and to skip to the bottom line they apologized profusely for the ""misunderstanding "" and not telling us they had found a less expensive tire and used that to meet our agreed upon price but hadn`t mentioned that in the meantime to us. Their solution was to apologize and ask what would make us happy. I suggested they might at least throw in the alignment we couldn`t afford as the tires went up so much and they wouldn`t be out any materials, but they would only offer that at half price, (same as a coupon ), I countered with perhaps we would do the half price alignment and they could throw in the road hazard $10.00 per tire insurance. Again, despite being extremely apologetic and wanting to ""make it right"", they said they would do the road hazard at half price. So rather than really trying to make it right they`re simply trying to get another 100 bucks into the shop. Poor poor poor customer service on their part. I wish I would have read the other reviews before venturing into this bait and switch shop. STAY AWAY!

JimmS / 1/11/2011