Mercedes Benz of Henderson / Nellis Afb, Nevada

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 925 Auto Show Dr, Nellis-Afb

Postal code: 89014

Phone: (702) 485-3000

E-mail: sbeecher@mbofhenderson.com

My resent purchase at Mercedes was the most easy and best dealership I ever been too. I never wanted a Mercedes. Until I drove one and all the people who helped me with my sell Jim Chaisson,Tom Judge and Pete Moneo. Because of them I bought the car. Customer service is there #1 priority there.When I`m done with this car I will buy another Mercedes for sure !! Thank you for everything guys !! I love my Mercedes !!!

LeoJackson / 7/2/2013

From beginning to the end the service at Mercedes Benz of Henderson was hands down the best service i`ve experienced in my 30+ years of purchasing Mercedes Benz!!! First of all Ray Jimenez was so confident, kind and calm! He made me feel very comfortable about the decision that I`d made!! Ray then introduced Michael Kreps!! I was blown away by the knowledge, confidence and honesty these two men had exhibited thus far... view more!! I didn`t experience any dramatic running around and stressful decision making!! I have to say that my mom and I were treated like Queens!! Ray, Jason and Michael were taking care of everything, and before you know it I was being introduced to another pleasant individual, Pete Moneo.......Pete , just in Mercedes Benz of Henderson style, explained everything that we needed to know about the deal we had just made!! I`m just so impressed with the total customer service I received that I`ve already recommended this dealership to two of my friends!! I mean we felt so comfortable and cared for from the moment we stepped out of the car being personally directed, by a young man who valeted my car while the ladies up front provided us with coffee, water and cookies............ The General Manager came out and introduced himself to us while inspecting my beautiful C300! There was a little tape on the window and before you know it there were 4 men going over my car again!! Ray and Michael especially, laid the Red Carpet down for me and My mom!!! I`m do excited about the customer service that I received, I could go on and on!! My God everyone I encountered there made us feel good about everything!! Thank You Ray Jimenez and your wonderful staff !! I`m a HAPPY WOMAN!! Thanx for a kind , courteous, stress free experience!! We Love You all !!

brendamyers87 / 5/23/2013

I recently purchased a used Lexus SC430 from Mercedes Benz of Henderson. Since I came from out of state to purchase the Lexus I spoke with the customer relations manager and asked about the condition of the vehicle. He said it was immaculate with no problems and never been in an accident. When I arrived at the dealer after a 5 hour drive I was surprised how un-detailed the car was. Numerous body marks from ad... view morejacent doors a couple of minor door dents etc. and I was not to happy that this immaculate car looked so poorly. My decision to go ahead a buy was based on the mechanical condition which was outstanding - all services were performed at the local Lexus dealer every 5 thousand miles. Next the finance manager wanted to sell us a extended warranty of course and we kept saying no as our credit union had a very attractive warranty available at a good cost. Well he kept dropping the price and said he could sell us a Lexus 6 year 60K warranty for $1900 with zero deductible. Well this sounded pretty good so we said yes. When I got home the next day I started detailing the Lexus and found that the clear coat was flaking off the rear bumper. I took it to a body shop I have been using for over 20 years and they told me the rear of the car had been in an accident and the paint job on the rear bumper was shoddy and needed to be re-painted. A week later we get the Lexus warranty in the mail and the expiration date is in 2 years! I called Lexus to find out why and they said the effective date of the 6 year warranty was from first date of sale of the car. The finance manager seemed to have forgotten to tell us this!! We thought we were purchasing a 6 year warranty, not a two year warranty. Now this was just deceptive sales. I called Mercedes Benz of Henderson and complained to deaf ears. Finally I filed a complaint with the Better Business Bureau of Las Vegas for non disclosure of the accident and the actual terms of the extended service contract but they never responded. I would suggest if you feel that you have been taken advantage of like I do that you go ahead and file your own complaint. http://southernnevada.bb?ˆ¦ I think anyone that finds and reads these issues with this dealer should be forewarned. My next step is a complaint to Mercedes Corporate as suggested by another reviewer.

watson4664 / 5/15/2013

The experience I had was not only beneficial for my family, but was also a great experience considering it was at a dealership. The staff were friendly, and very accommodating. I really enjoyed working with Henderson Mercedes Benz. They took their time to explain to me the ins and outs of my purchase. I thank you all very much for my pleasurable experience.

amissy81 / 5/3/2013

This is my first Mercedes, (I am a former BMW and Audi owner) and they exceeded my expectations. I drove away with a beautiful Mercedes SUV with all the features I wanted, at the price I wanted. The salesman, Ray Jimenez was friendly, knowledgeable, straightforward and accommodating. The finance manager, Pete Moneo, was very organized and it was a breeze to complete the paperwork. For me, this was by far the smoothes... view moret and most pleasant car buying experience and I highly recommend this salesman and dealership.

terryhess / 4/16/2013

terryhess / 4/15/2013

Jim I cant express the satisfaction I got when I purchased my slightly used car. I thought it was going to be a hectic long process and in fact it was the complete opposite. Everyone was friendly and helpful, they were very attentive to my needs. Jim was great he found the car for me at the reasonable payment. I thank you Jim and everyone else who was involved with my purchase well done.

melissaanchors / 4/9/2013

What a great lease deal. I got a great deal with little down and got the car that was right for me. I must say Mike stuck to his word and delivered everything he told us. I got a cute white Mercedes Benz like i have always wanted. I promised him that I would write a review to let everyone know if your in the market for a new car Henderson Mercedes Benz is the place. Great team of sales people, and might I add beautif... view moreul dealership too. Thanks again

amandajones832 / 3/20/2013

As a returning customer, Mercedes-Benz of Henderson is a dealership I trust and very much admire. We bought a new MB from Michael before for my wife, and when searching for a new but slightly used car for myself, Michael kept his eyes out for months for the exact vehicle I wanted. It is fantastic and when I want to purchase again, I`ll definitely go back. Their service department is also top-notch and the most profes... view moresional I`ve ever seen

laurawestly / 2/19/2013

New Car Dealers

Address: 1205 E Winnemucca Blvd, Winnemucca

Phone: (800) 206-1873

Auto Repair & Service, Automobile Inspection Stations & Services

Address: 9570 S McCarran Blvd, Verdi

Phone: (775) 747-3300

Automobile Body Repairing & Painting

Address: 645 Middlegate Rd, Sloan

Phone: (702) 565-3188

Auto Repair & Service, Truck Service & Repair, Recreational Vehicles & Campers

Address: 383 Joe Smith Rd, Silverpeak

Phone: (760) 872-1883

Auto Repair & Service

Address: 1000 Marietta Way, Spanish-Springs

Phone: (775) 331-9277

Automobile Parts & Supplies, Wheels, Automobile Accessories

Address: 4015 E Desert Inn Rd, Henderson

Phone: (702) 791-3300