Maaco Collision Of Round Rock Tx / Hutto, Texas

Rating: ★★★

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Parts & Supplies

Address: 732 Round Rock Ave, Hutto

Postal code: 78681

Phone: (512) 856-4110

Go somewhere else for your paint and body needs. Here is my review of the Round Rock Maaco: Mike Bonham, the manager, and Bruce Kelly, the owner, demonstrated very poor customer service values and integrity. They refused to accept any responsibility when their shop put out obviously poor quality work. They blamed everyone and everything else (the paint, the weather, etc.) for paint damage done in their shop... view more before it was clear coated. This was damage that would have certainly been obvious and probably fixable at the time it happened, but the shop decided to just spray clear coat over the damage and (I guess) hope that it would go undetected until after I drove off. A few days after dropping off the car, Mike called me to let me know the car was ready to be picked up. No mention of any damage, issues, etc. When I arrived, I saw the car and quickly walked around it to look at it before I went inside. I noticed the damage immediately. I went inside. Mike starting pulling the invoice and the set of keys. I said I wanted to look at the vehicle with him first. He acted surprised and inconvenienced. I guess he had not planned to do a walk around before closing out the transaction. I doubt that it is customary to not even suggest a walk around of a finished automobile, and I strongly suspect that it is because he was fully aware of the damage. Mike and Bruce somewhat reluctantly agreed to take an extra step to improve the appearance of the paint damage, but not much could be done since the damage was covered with clear coat. (Having Bruce, the owner, involved actually made the customer experience worse, not better) These guys missed many opportunities to provide decent customer service or to at least notify me at any point about the damage. Instead, it seems they tried to just cover it up and hope it would go unnoticed (no chance). When that didn`t work, they blamed it on anything and anyone else who came to mind. No discount. No apology, and lots of silly excuses and finger pointing. I understand that we all make mistakes, and I was overly nice and reasonable throughout every conversation, hoping it would elicit a decent response. Ultimately, I would have gladly settled for a simple apology and for them to ask me what they could do to help make it right (others would have insisted on much, much more). Had they just done that, they would have had a repeat customer and a much higher rating. Instead, Bruce exhibited pure self-interest and apathy toward what he obviously felt was my problem at that point. He promised to call me about the situation, but I never heard from him. Bruce`s attitude seems to have rubbed off on Mike. The problem is with the ownership and management of the Round Rock Maaco. There are other Maaco shops that reportedly are run much better. Give your business to people who care about their customers, their personal integrity, admitting when they make a mistake, and doing quality work. Those things are not priorities for these guys.

iliveinRR / 1/24/2012

I highly recommend. The General Sales Manager, Mike, provided a very pleasant, efficient and economical experience.

yuthweed / 1/11/2012

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