Firestone Complete Auto Care / Snook, Texas

Rating: ★

Auto Repair & Service, Tire Dealers

Address: 2102 S Texas Ave, Snook

Postal code: 77802

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

Same name, diffrent service

I had really horrible experience with the service of Firestone guys in Bryan. Because i never knew that tieing rod and doing alighment can take 7 hours for any technician. I walked in store at 9am and got out of the hell at 4pm with full of anger. Many people came in and left while i was waiting. When i noticed it and complained to the manager, he said it was a complicated job, but i noticed that his man never ... view moretouched my car at all and even went out to have their lunch. When i paid him 330 bucks for his all day work, he even asked me whether i was a student since he also felt stranged that how i had so much time wandering in his store. That is the worst joke i ever heard!

However it is not an end. A few days later i furiously found my car drifted its head to left side and went back to request for reexamination. Guess how long i waited this time -------5 hours, and unsurprisingly without any positive answer. They said there was nothing wrong with them, although my car worked well before they touched it, and i got to pay them again if i really wanted to sovle the problem. Thanks to all i knew that i was not mad at that time. So i left the store with smile and kindly say good luck to another customer who waited there more than 3 hours. I promised i would never visit any firestone store any more and warn anyone who is lacked of patience not to stop by such store. It is a really critical challenge in your life.

Please repect your time and your customers` who pay you.

penuborichard / 3/24/2009

Don`t ever go there. They`re crooks or they don`t know what they are talking about

Don`t take their word for what they recommend. They almost made 600$ off me for a problem that never existed in my car. They asked me to replace the front ball joints of my Mazda. When I called a Mazda service station they said it was unusual for ball joints to wear out. I took it to another mechanic (Benwhite Automotive) and they said there was no problem with the ball joint, it was only a loose clamp. All it requir... view moreed was tightening the clamp.

Suganth / 3/6/2008